Terms and Conditions
This agreement is between:
1. Rubbedin Pty Ltd ABN 46 113 888 850, and
2. the persons listed or stated in the Order (you, your).
1.1 Payment in full is required before dispatch of your order.
2. Products and Prices
2.1 Our prices and/or products are subject to change without notice.
2.2 You will be invoiced for goods at prices current at the date of dispatch.
2.3 You agree that goods which are in pack multiples will be supplied to you only in pack multiples.
2.4 All prices are invoiced per item including GST. GST total is shown per invoice.
3. Delivery and Handling
3.1 Dispatch of goods is normally by contract carrier or by parcel post, however, we reserve the right to deliver goods by any other reasonable means. You do not have the option of arranging for collection of the goods.
3.2 You agree that you will be responsible for all delivery costs unless otherwise stated. Rubbedin expressly reserves the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that Rubbedin may debit your account accordingly.
3.3 You agree that freight charges automatically applied to your order may be varied depending on your delivery address. Delivery from Brisbane or to remote or international locations may incur additional charges.
3.4 Large items or bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate.
3.5 You or your agent must be at your delivery address to take delivery of goods.
3.6 Goods shipped via courier must be checked for damage - prior to accepting delivery. We will not be liable for damage to or loss of goods left at your unattended delivery address.
3.7 Responsibility and ownership of the goods passes to the purchaser once they are delivered to the carrier, regardless of the method of shipping. Claims for loss or damage of products are the responsibility of the purchaser and should be reported to the appropriate carrier.
3.8 Additions to orders may be treated as separate orders. You may receive a separate invoice, dispatch and freight charge once the initial order has been packed and processed.
3.9 We only ship to PO Boxes when using Australia Post as the delivery method.
3.10 As per safety regulations, dangerous chemicals may not be sent through by Australia Post.
3.11 Items not in stock at time of order but coming into stock shortly will be charged for at time of sale, placed on priority backorder, and delivered promptly once received in our warehouse.
3.12 Delivery times vary depending on the Delivery Address and our Delivery carriers. We will use best endeavours to ensure that Goods you Order are delivered to the Delivery Address within 3 - 7 days. However, if our Delivery carriers are unable to deliver the Goods to a Delivery address you specify (including if there is no-one at the Delivery Address to receive the Goods), our carrier may leave your goods at the local post office or courier depot and may leave a calling card at the Delivery Address. If a calling card is left at the Delivery Address, you must arrange to collect the Goods from the post office or courier depot (or if applicable) have them re-delivered to your Delivery Address at your cost.
4.1 We will not be liable to rectify incorrect supply of goods or damage to goods unless you advise us within 24 hours of taking delivery of goods.
4.2 We will not accept returns of goods any later than seven days (7) after the date of the invoice.
4.3 Returned goods must be accompanied by a photocopy of the invoice relating to them.
4.4 We will not accept returns of goods unless they are faulty. Items that are returned should be in the same condition as when supplied.
4.5 Should you return goods not subject to clauses 4.1- 4.3 ( a ) we may require you to pay for the goods in full; (b) we may charge a restocking fee of 25% on all returns of goods supplied as ordered.
4.6 We will not be liable for claims under warranty unless you provide our invoice as proof of date of purchase.
4.7 If we accept return of Goods under this clause 4, we will either refund the product Price to you or provide you with a credit note against future purchases of Goods, which represents that portion of the relevant Delivery being returned.